Refund and Cancellation Policy

Last updated: 6 November 2026. This policy is issued by M/s Satvaah Technologies (brand SatvAAh), a partnership firm registered under the Indian Partnership Act, 1932 (Registration No. 6-18-2026-00078, Gurgaon, Haryana).

SatvAAh is free during launch

At present SatvAAh is free for customers and for founding providers. We do not charge any fee, so there is nothing to refund or cancel. If you are ever asked to pay SatvAAh during the launch period, please tell us at support@satvaah.com.

If we introduce paid plans

We will tell you the price, the billing period and what is included before you pay, and you can choose not to continue. When paid plans start, these terms apply:

Cancel any time. You can cancel from the app or by emailing us. Your plan stays active until the end of the period you have already paid for, and it will not renew.
Charged by mistake. If you were charged twice, charged an amount that differs from the price shown, or charged after cancelling, email us and we will refund the excess or incorrect amount.
Service not delivered. If you paid for a plan and we could not activate it, we will fix it promptly or refund the payment in full.
Part-used periods. Apart from the cases above, or where the law requires otherwise, we do not refund the unused part of a billing period.

How refunds are paid

Approved refunds go back to the original payment method, normally within 5 to 7 working days of approval. Your bank or card issuer may take additional time to show the credit.

Payments between customers and providers

SatvAAh is a directory and does not take payment for a provider's work and takes no commission on it. Any payment for a service is agreed directly between the customer and the provider, so refunds for that work are between them. If something went wrong, you can use Report in the app or email us and we will look into it.

How to ask

Email support@satvaah.com with your registered mobile number and the details of the payment. We reply within 2 working days. You can also write to our Grievance Officer, Vatsala Pandit, at the address on the Support page.