Privacy Policy

Last updated: 6 November 2026. This policy explains how M/s Satvaah Technologies (brand SatvAAh), a partnership firm registered under the Indian Partnership Act, 1932 (Registration No. 6-18-2026-00078, Gurgaon, Haryana) ("SatvAAh", "we") handles your personal data under the Digital Personal Data Protection Act, 2023 and other Indian law.

What we collect

• Account: mobile number, name, and your role (customer or provider).
• Identity verification (optional): your Aadhaar number and a photo of your Aadhaar card, only if you choose to verify (see Aadhaar verification below).
• Provider profile: services, area, photos, and any credentials you choose to upload (such as a trade certificate).
• Location: approximate or precise location, only when you allow it, to show nearby providers.
• Activity: searches, contacts made, ratings you give or receive.
• Device: device type, app version and a notification token.

Why we use it

• To sign you in and run the service (search, contact, ratings, trust scores).
• To keep the platform safe, prevent fake reviews and fraud.
• To send service messages and, if you agree, offers.

Who sees it

A provider's profile and trust score are visible to customers. A customer's name and contact details are shared with a provider only when the customer contacts them. We use service providers (such as SMS, hosting and notification services) who process data for us under contract. We do not sell personal data.

Aadhaar verification (optional)

You may choose to verify your identity with your Aadhaar. If you do, we collect your Aadhaar number and a photo of your Aadhaar card, only for this purpose and only with your consent, which you give when you submit them.

• Your Aadhaar number and photos are stored encrypted and can be opened only by authorised SatvAAh staff reviewing your request.
• We use them only to check that the details are valid and match you, and to mark your profile as Aadhaar-verified, which raises your trust score.
• Once we have decided on your request, we delete the number and the photos. We keep only the result (verified or not) and the date.
• We never show your Aadhaar number or photos to customers or other providers, and we do not share them with anyone except where the law requires.
• You can withdraw consent or ask us to delete your data at any time by emailing support@satvaah.com. Not verifying with Aadhaar does not stop you from using SatvAAh.

We do not collect any other government ID number.

How long we keep it

While your account is active, and for a limited period after deletion where the law requires.

Your rights

You can access, correct or delete your data, withdraw consent, and nominate someone to act for you. Use the in-app settings or email support@satvaah.com. You can also complain to our Grievance Officer (see Support) and, if unresolved, to the Data Protection Board of India.

Children

SatvAAh is for people aged 18 and over.

Security

We use encryption in transit and access controls. No system is perfectly secure, so please protect your device and tell us if you suspect misuse.

Changes

We will tell you in the app or by SMS about material changes.